Problems Exporting PDFs

If you are getting an error when exporting PDFs in Clarify 1.1 then this article may help you.

If you are seeing this...

If you are seeing this...

Then Clarify is having trouble parsing some of the text in your document. It is a problem that we are aware of and are actively working on a solution.

There is an issue with Clarify and PDF export that is triggered by certain formatted text. If  you have a run of text that combines italic and colored text or italic and bold text it could trigger this bug. One example of text that would trigger the bug is a string of italic text that has the last few words formatted with a different color than the first few words. In this example, removing the text color (using the eraser icon in the formatting toolbar) would fix the export error.

Video example

Above is a video of how you could trigger this bug. And how to fix it.

 

Removing overlapping formatting

Removing overlapping formatting

Use the format eraser to remove formatting for text that has two styles applied to it.

You should then be able to export the document.

We know it's a pain

We're sorry for the hassle and are working on a fix.

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